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Shipping & Charges
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Countries to Which We Ship: |
Germany, Austria, Switzerland** (Because of changes made by our forwarders, we can't deliver orders to
customers in Switzerland which exceeds an order value of 1000,- EUR), Belgium, France, Denmark, Italy, Netherlands, Great Britain, Ireland, Spain, Portugal, Sweden, Finland, Norway**, Luxemburg, Hungary, Poland, Slovenia, Slovakia, Czech Republic, Estonia, Latvia, Lithuania, Liechtenstein**
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Minimum Order/ Extra charge for small quantities: |
There is no minimum order value. We will extra charge 3 € for orders lower than 20 €.
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Delivery Time: |
Approx. 2 to 4 business days:
If a product you have ordered is not available, we will contact you immediately.
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Package Service: |
DHL (German post office) or GLS General Logistics Systems Germany
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Shipment Costs: |
Over 80,00 Euro order value to Germany free of shipping costs
Over 200,00 Euro order value to all other countries free of shipping costs
DHL Germany: - 3,90 Euro incl. VAT (3.28 Euro excl. VAT)
DHL Europe Zone 1: - 7,90 Euro incl. VAT (6.64 Euro excl. VAT)
Austria, Belgium, Denmark, Netherlands, Luxemburg
DHL Europe Zone 2: - 10,90 Euro incl. VAT (9.16 Euro excl. VAT)
France, Great Britain, Italy, Sweden
DHL Europe Zone 3: - 17,90 Euro incl. VAT (15.04 Euro excl. VAT)
Finland, Ireland, Portugal, Spain, Norway
DHL Europe Zone 4: - 19,90 Euro incl. VAT (16.72 Euro excl. VAT)
Poland, Czech Republic, Hungary, Estonia, Latvia, Lithuania, Slovakia, Slovenia
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Payment Types: |
VAT (Delivery without VAT)
If you choose "No VAT" during the order-process, then your order and billing will be processed without charging the VAT. Please choose this option ONLY, if your company owns a valid VAT-ID. Every VAT-ID will be checked accurately at the Chamber of Taxes before shipping.
Pre-Payment (-3% only via webshop!):
After you placed the order our sales team will write an eMail including settlement and bank details. The goods are then sent immediately upon receipt of payment.
For wire transfers from foreign countries the customer has to pay possible banking fees. These banking fees can be avoided within the EU by using IBAN and SWIFT/BIC-Code.
EOD European Online Distribution GmbH
Konto: 1260 52 59
BLZ: 680 501 01 Sparkasse Freiburg Kaiser-Joseph-Str. 186-190 79098 Freiburg IBAN: DE18680501010012605259 SWIFT-BIC FRSP DE 66 Credit Card:
We accept Mastercard and VISA in following countries:
Germany, Austria, Switzerland, Belgium, France, Denmark, Italy, Netherlands, Great Britain, Ireland, Spain, Portugal, Sweden, Finland, Norway, Luxemburg, Hungary, Poland, Slovenia, Slovakia, Czech Republic, Estonia, Latvia and Lithuania
Paypal:
The goods are immediately sent upon receipt of confirmation.
What is Paypal? PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.
Cash on Delivery (only in Germany):
You pay from the convenience of your doorstep at the time of delivery.
Costs: + 6,90 Euro surcharge (includes 4,90 Euro cash on delivery fee + 2,00 Euro transfer fee for the German postal service)
No cash on delivery shipments are possible for international clients.
Switzerland, Liechtenstein, Norway:***
Generally billing is excl. VAT.
Deliveries to extra-European areas (EFTA countries: Switzerland, Norway and Liechtenstein) are subject to additional duties and fees. More information can be found here: http://europa.eu.int/comm/taxation_customs/dds/cgi-bin/tarchap?Lang=DE, as well as special notices for Switzerland at: http://xtares.admin.ch/tares/login/loginFormFiller.do
Delivery to Switzerland and Liechtenstein:
Additional 24,- Euro duty flat are billed by DHL for first 3 positions. Extra positions will cost 4.- Euro each. There is further import turnover tax. Depending on type of goods, there could be extra duty.
You can get more detailed informations here. Delivery time to this destinations may differ:
genral about 3 days
orders higher then 1000.- Euro around 4 days, because of clearance papers
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Insurance: |
All packages are sufficiently insured at no extra cost to you.
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Transportation Damage: |
Please note the following procedure:
Damage that occurs during transportation shall be reclaimed by the supplier immediately upon receipt of the goods. Inform VOLANGO shortly thereafter of the damage. If you wish to send goods back, please inform us by e-mail, fax or telephone.
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