Right of withdrawal

Right of revocation

You may revoke your declaration of intent within two weeks in textual form (e.g. letter, fax, e-mail) without indicating any reasons or by returning the respective goods. This does not apply if your order is related to your business or trade and not intended for private use. The two-week-period will begin soonest on the day following receipt of the merchandise and separate instructions in textform concerning your right of revocation. For the purpose of observing the time limit set for revocation it will be sufficient that the revocation resp. the goods are sent (back) in time. The revocation is to be addressed to: EOD European Online Distribution GmbH, Boetzinger Str. 60, 79111 Freiburg, Deutschland, eMail sales@volango.de

Consequences of revocation:

In case of effective revocation the performances mutually received must be returned and benefits (e.g. interest) drawn, if any, be surrendered. If you are unable to return the merchandise or parts thereof or are only able to return it in a deteriorated condition, you may be required to pay damages as compensation. This will not apply if such deterioration of the merchandise has only been caused by its inspection – as would have, for example, been possible in a retail store – or by the first-time use of the merchandise for its intended purpose. You can avoid paying compensation by not using the merchandise and treating it as your property and by avoiding anything that reduces its value. Items suitable for delivery by parcel are to be returned at our risk. Items not suitable for delivery by parcel will be picked up at your place. You will be required to bear the cost of return delivery if the merchandise delivered corresponds with the one ordered and the price of the item to be sent back does not exceed the amount of Euro 40 or – in case of a higher price of the item – if you have not paid the price or any contractually agreed instalment on the date of revocation as yet. Otherwise, return delivery will be free of charge for you. Obligations concerning the refund of payments must be met by you within 30 days after sending your letter of revocation.

The right of revocation does not apply to:

products that have been assembled according to customer’s specifications or are clearly adapted to personal requirements, or by reason of their nature are not suitable for return shipment, or may deteriorate rapidly, or if after shipping their sell-by-date would be exceeded.
audio or video tapes or software where the customer has unsealed the data carriers/media supplied.